Terms & Conditions – Framed & Fermented

1. Who We Are

Framed & Fermented is a trading identity of Thomas Rainsford Ltd. We curate and sell original

artwork, offer bespoke picture framing, and host events that blend art, wine, and storytelling.

Company number: 10271133 Registered office: 8 Arundel Mews, Brighton BN2 1GG Contact:

info@thomasrainsford.com

2. Scope of These Terms

These Terms apply to: - All purchases of artwork, prints, and framing services (online and in-

person) - Tickets for events, wine tastings, or private functions - Use of our website and digital

content - Any written or verbal agreements unless superseded by a formal contract

3. Orders & Payment

3.1. Orders must be confirmed in writing or via checkout. 3.2. For bespoke framing or commissions, a

40% deposit is required before work begins. 3.3. We accept BACS, credit/debit card (in person), and

invoice payment (if agreed in advance). 3.4. Payment terms are 7 days unless stated otherwise. Late

payments may incur interest under the Late Payment of Commercial Debts Act.

4. Artwork Sales

4.1. All artwork remains the property of the artist until full payment is received. 4.2. We strive

to represent all works accurately but colours and textures may vary depending on screens and

lighting. 4.3. Prices include VAT unless otherwise stated. 4.4. Once purchased, artworks are non-

refundable unless damaged in transit or materially misrepresented.

5. Framing Services

5.1. Framing is offered on a bespoke basis and may be fulfilled by our approved partner studios.

5.2. Once materials are ordered or work begins, deposits are non-refundable. 5.3. Collection or

delivery must be arranged within 21 days of completion notice unless agreed otherwise. Storage may

incur a fee beyond this period.

6. Events & Tickets

6.1. All guests must be 18+ to attend any event involving alcohol. 6.2. Tickets are transferable but

non-refundable unless we cancel the event. 6.3. We reserve the right to refuse entry or remove

guests behaving inappropriately. 6.4. Dietary or access requirements must be disclosed in advance.

6.5. Events may be photographed or recorded. By attending, you consent to potential use of this

content for promotional purposes. If you’d prefer not to be featured, just let us know on the day.

7. Delivery, Collection & Risk

7.1. Unless otherwise agreed, collection is from our Brighton gallery. 7.2. If delivery is arranged,

risk transfers upon receipt by the courier or shipping agent. 7.3. We are not liable for

international customs delays or charges. 7.4. For event ticketing, confirmation is via email. Please

check your spam folder if it doesn't arrive.

8. Cancellations & Refunds

8.1. Bespoke items (framing, commissions) are non-refundable once production begins. 8.2. For

events: - Full refund up to 7 days before - 50% refund up to 72 hours before - No refund under 72

hours (but you may send someone else in your place) 8.3. If we cancel an event, you’ll receive a

full refund or the option to reschedule.

9. Intellectual Property

9.1. All images, text, audio, designs, and branding on our website or shared at events remain the

property of Thomas Rainsford or the respective artists. 9.2. You may not reproduce, republish, or

use any content without permission.

10. Website Use & Conduct

10.1. You agree not to misuse our website or services (e.g. by introducing viruses, scraping data,

or impersonating others). 10.2. We are not liable for website downtime, third-party content, or

links to other sites.

11. Privacy & Data

11.1. We collect data to fulfil orders, manage events, and communicate with you. 11.2. You can opt

out of marketing at any time. 11.3. For full details, see our Privacy Policy.

12. Limitation of Liability

12.1. Our liability is capped at the value of your order or ticket. 12.2. We are not liable for

indirect losses, emotional damages, or missed opportunities. 12.3. We are not responsible for

external partners (e.g. third-party wine suppliers or delivery companies).

13. Force Majeure

We are not liable for delays or failures caused by events outside our control, including but not

limited to strikes, supplier issues, pandemics, acts of God, or political unrest.

14. Governing Law

These Terms are governed by the laws of England and Wales. Disputes will be resolved through the

English courts.

15. Amendments

We may update these Terms from time to time. The latest version will always be available on our

website. Continued use constitutes acceptance.

16. Contact

If you have any questions or concerns, please email info@thomasrainsford.com or visit us at 8

Arundel Mews, Brighton BN2 1GG.