Privacy Policy

Effective Date: 12/07/2025

At Framed & Fermented (operating under www.thomasrainsford.com), your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

1. What We Collect

We may collect the following personal information when you:

  • Contact us via email, forms, or social media

  • Make a purchase, book a framing service, or RSVP to an event

  • Subscribe to our mailing list

The data may include:

  • Name and contact details (email, phone, address)

  • Purchase and booking history

  • Payment information (processed securely via Stripe or similar services — we don’t store card details)

  • Communications preferences

2. How We Use It

We use your data to:

  • Process orders and bookings

  • Deliver framing services or ship artworks/wine

  • Keep you updated about exhibitions, offers, and events

  • Respond to enquiries or support requests

We only send marketing emails if you’ve opted in, and you can unsubscribe at any time.

3. Sharing Your Data

We do not sell your personal information. We may share it with:

  • Payment processors (e.g. Stripe)

  • Couriers and postal services (to fulfil orders)

  • Event partners (if necessary and only with your consent)

All third-party services comply with UK data protection laws.

4. Data Storage & Security

Your data is stored securely on GDPR-compliant platforms. We take all reasonable steps to keep your personal information safe, including secure website encryption and access control.

We retain your data only for as long as necessary to fulfil services or comply with legal obligations.

5. Your Rights

You have the right to:

  • Request access to your personal data

  • Ask us to correct or delete it

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please email: info@thomasrainsford.com

6. Cookies

Our website uses cookies to improve your experience and analyse traffic. You can adjust your browser settings to disable cookies if preferred.

Questions?
We’re happy to clarify anything. Just drop us a message at info@thomasrainsford.com